How To Switch Using PAC & STAC Codes


Switching mobile phone providers has become easier than ever, allowing you to take advantage of better deals and services. One crucial aspect of this process is porting your mobile number seamlessly from your current provider to the new one. In this guide, we’ll walk you through the straightforward process, explaining the use of a PAC (Porting Authorization Code) and an alternative, the STAC (Service Termination Authorization Code), in simple terms.

Step 1: Choose Your New Provider

Selecting a new mobile phone provider is a crucial decision that impacts your overall communication experience. To make an informed choice, consider the following factors:

  1. Coverage and Network Quality: Research the coverage map of potential providers to ensure that they offer reliable service in the areas you frequent. A strong network ensures a stable connection for calls, texts, and data usage. Each provider will have coverage details on their website.
  2. Data Plans and Pricing: Evaluate the data plans offered by different providers. Consider your data usage habits and choose a plan that aligns with your needs and budget. Be aware of any hidden fees or additional charges. You can look back at previous bills to see how much data you have previously used each month.
  3. Customer Service: Good customer service is essential for addressing concerns or issues promptly. Check customer reviews and ratings to get an idea of the level of support provided by each mobile provider.
  4. Device Compatibility: Confirm that your current mobile device is compatible with the new provider’s network. Some providers use specific technologies, and not all devices may be compatible. Also consider whether you would like a 4G or 5G compatible phone.
  5. Additional Services and Features: Explore additional services and features offered by the providers, such as international roaming if you plan on using your phone abroad, data rollover, or special perks. These can enhance your overall mobile experience. Some providers do not offer perks but are generally cheaper as a result.
  6. Contract Terms and Conditions: Read the terms and conditions of the new provider carefully. Pay attention to contract lengths, cancellation policies and fees, and any restrictions that may apply.

Once you’ve evaluated these factors, you can make an informed decision about which mobile provider best suits your needs. Head on over to our Handset and SIM Only deals to find the best deal to suit you.

Step 2: Request a PAC Code

Obtaining a Porting Authorization Code (PAC Code) is a pivotal step in the process of switching mobile phone providers. This unique code facilitates the smooth transfer of your existing mobile number from your current provider to your chosen new one. The old provider releases the number, and the new provider activates it. PAC codes typically expire after 30 days if not used. Here’s how you can request and obtain a PAC Code:

  1. Request a PAC Code: You can get your PAC by texting PAC to 65075 from the number you want to keep and following the simple steps. You’ll get your PAC via text and email within 60 seconds. Or you can contact your current provider.
  2. Receive the PAC Code: Once your request is processed, your current provider will provide you with the PAC Code. This code is usually valid for 30 days, giving you ample time to complete the transfer to your new provider.
  3. Keep the PAC Code Secure: Treat the PAC Code with care, as it is essentially the key to transferring your mobile number. Store it in a safe place and avoid sharing it with anyone unauthorized.
  4. Contact Your New Provider: Reach out to your chosen new mobile provider and inform them that you have a PAC Code ready for the porting process. They will guide you on how to provide the code and complete the necessary steps for the transfer. This can be done via phone call or more easily via a form on your new providers website.

Transferring your existing number using a PAC code is very simple and seamless. Bear in mind though that using a PAC code and transferring your number to a new supplier will cancel your previous contract and immediately start your new service with your new supplier once the transfer is complete. This may incur cancellation fees from you previous supplier if you were still under contract. Information about cancellation fees can be found in your contract and is also generally texted to you along with you PAC when you request it.

Step 3: Provide the PAC Code to Your New Provider

Now that you’ve successfully obtained your Porting Authorization Code (PAC Code) from your current mobile provider, the next crucial step is to share this code with your new provider. This ensures a seamless transfer of your existing mobile number. Here’s how you can complete this step:

  1. Check Your PAC Code: Review the PAC Code provided by your current mobile provider. It is typically a unique alphanumeric code, and it may be sent to you via text message, email, or communicated over the phone during your interaction with customer service.
  2. Contact Your New Provider: Reach out to your chosen new mobile provider using their customer service number or online support channels. Inform them that you are ready to port your existing number and provide the PAC Code. The customer service representative will guide you through the necessary steps. This process can also be done faster and easier online. Check your new providers website for details on how to transfer/port your existing number and fill out the relevant form.
  3. Wait for the Transfer: The mobile number transfer process usually takes one working day, but it’s essential to be patient. Continue using your current SIM card and phone during this period. Once the transfer is complete, your old SIM card will stop working, and your new provider’s services will be active on your device. As mentioned above, you may incur a cancellation fee from your previous provider if you are were still in contract with them.
  4. Old SIM Card Deactivation: Once the transfer is successfully completed, your old SIM card will be deactivated. You may notice a temporary loss of service on your old SIM card, indicating that the porting process has concluded.
  5. Activate Your New Services: Once your old SIM card is deactivated, insert the new SIM card provided by your new mobile provider into your device. Your new services, including calls, texts, and data, will now be active on your phone.
  6. Test Your New Services: After the transfer is complete, it’s advisable to make a test call, send a text message, and use data to ensure that your new services are functioning correctly. This step helps confirm a successful transition to your new provider.
  7. Contact Customer Service if Issues Arise: If you encounter any issues or if the transfer takes longer than expected, don’t hesitate to contact the customer service of your new provider. They can provide assistance and updates on the status of your mobile number transfer.

By following these steps, you ensure a smooth transition from your old provider to the new one while retaining your cherished mobile number. The PAC Code acts as a bridge between the two providers, making the process seamless for you as the end-user.

Alternative: Using a STAC Code

If you prefer not to port your existing mobile number but still want to switch providers, the Service Termination Authorization Code (STAC Code) offers an alternative solution. This code allows you to terminate your current contract without transferring your number to the new provider. Here’s how you can use the STAC Code:

  1. Request a STAC Code: To get a STAC code, simply text STAC to 75075. You should receive your STAC from your current provider within a minute, though it can sometimes take up to two hours. Other ways to get a STAC code are to call your current provider or login to your online account.
  2. Receive and Keep the STAC Code Secure: Once your request is processed, your current provider will issue a STAC Code. Like the PAC Code, the STAC Code is a unique alphanumeric sequence. Keep this code secure, as it serves as authorization to terminate your current contract without transferring your number. This may also incur cancellation fees if you are still in your contract period.
  3. Contact Your New Provider: After obtaining the STAC Code, reach out to your new mobile provider. Inform them that you wish to terminate your current contract without porting your number and provide the STAC Code when prompted. This can also be done online similar to using you PAC code. Your new provider will have a service on their website.
  4. Wait for the Termination: Similar to the porting process, the termination of your current contract may take a short period. During this time, you can continue using your current SIM card and phone.
  5. Activate Your New Services: Once the termination is complete, insert the new SIM card provided by your new mobile provider into your device. Your new services will now be active on your phone, and you can begin using your new plan.
  6. Test Your New Services: As a final step, make test calls, send text messages, and use data to ensure that your new services are working as expected. This step helps confirm a successful transition to your new provider.

Using a STAC Code provides a hassle-free way to switch providers while obtaining a new mobile number. This alternative option is beneficial for individuals who wish to start fresh with a new number on their chosen provider’s network.

Scroll to Top